APX has a 30-Day Return Policy with a 15% Restocking Fee. All returned items must be in the same condition as they were shipped; uninstalled, unmodified, new, still in the original package. All customers who return damaged or modified parts will be denied a refund. APX does not provide return shipping labels or reimburse shipping charges.
If you ordered the incorrect parts without checking to make sure they fit your vehicle you can still return the items. We ask that you call us to receive an RGA number and mail the items back to APXautoparts.com 233 N. Hwy 701 Bypass, Tabor City, NC 28463. Be sure to put the RGA number on the shipping label. Once we receive the parts back we will issue you a refund minus 15% RESTOCKING FEE. You can re-order the correct set at any time.
I think you sent me the wrong parts, what should I do?
First we want to determine if part number that is stamped on the part, matches the part number that is printed on the box label. Sometimes the factory will accidentally put the wrong part in the wrong box. Please check this and if you find a mix-boxed part please contact us using the Live Chat option in the bottom right corner and send us a message with the year, make and model of your vehicle, your name and order number and the part number that is the issue. If you have a mis-boxed item we will resend you the correct part along with a pre-paid return tag so that you can return the wrong item.